What They Are Doing
- This one should be obvious, but sadly it’s not. When looking at a contract it should specify in detail all the aspects of the project, not be ambiguous or confusing, and should be legible enough for everyone to read, including you.
- Complicated details should have extra dialogue to ensure nothing is lost in translation between you, the field rep, the production manager when ordering the project, and the crew installing. A complication from a incorrectly understood project can delay completion months or even make it impossible to complete in some circumstances.
- Nothing makes things clearer than saying we are replacing “x” of amount of linear feet in this location. If there is a discrepancy it will be easy to discern where at that point.
- With that said however product order, installation, and quote measurements are 10-15% higher (depending job, complexity, waste, etc.) than the exact measurement. So if you have EXACTLY 242’ before waste for ordering and installation, it is safe to say your quote will be for, and should be for 265-270’.
Location of Work Performed
- Each specific item detailed should be broken down location if applicable to limit confusion.
- Where the contractor is placing the supplies, tools, and dumpster, should be clearly noted. Be aware that there are details to consider with item placement (you’ll find more details in incidentals).
- All products used to complete your project should be written down in detail. Make sure your contractor includes;
- 1. Manufacturer, 2. Name of that specific product line, 3. The style, 4. The size, 5. The color, and any other signifying traits.
- Make sure your agreements are crystal clear. A good rule of thumb is this; If a crew of installers showed up at your house to do the work would they know EXACTLY what to do simply by reading the contract? Remember, if it’s not written down it isn’t getting done!
- A detailed agreement shows that a contractor has an attention to detail (seems obvious once a say it), and the opposite is most often true as well.
- We highly suggest you request photos in addition to written agreements on larger or more complicated projects. The photo above is of an actual client’s project, for reference.
- A contractor should clearly state potential incidentals (see Proper Expectations for more details).
- In regard to staging materials or placing dumpsters; it is important to state location, potential risks of placing items in that location, and to offer the client the options to limit risk.
- Whatever agreements made
- Clearly defined payment terms (see Payment, Receipts, and Lien Waivers for more details).
- Clearly defined warranty terms (see Warranties, Coverage, & Exclusions for more details).
Last but not least; for your sake, and the sake of your contractor, under no circumstances should you rely on verbal agreements. It’s one thing if your contractor is on site and runs into an unexpected issue and has to get a verbal on to proceed, but it is a whole other thing to have verbal agreements be the foundation of your agreement. If it’s not written, it’s not done